This year, subscriber tickets are being managed by Portland’5 to allows for enhanced customer service and security. Subscribers now have the ability to transfer their tickets to another person, and see a record of their purchase and quick access to tickets through their online Portland’5 customer account.
Subscribers were able to choose from three options for their Portland Arts & Lectures tickets at the time of purchase:
- Printed tickets sent in the mail
- Print-at-home tickets sent via email
- Mobile tickets sent via email to save in your smartphone’s Apple or Google wallet
All subscribers can view their tickets at any time by logging into their online Portland’5 customer account. Mobile ticket holders can download their tickets when logged in to a smartphone or mobile device, and print-at-home ticket holders can download PDFs of their tickets to print or save to their phone, and all subscribers are able to transfer their tickets to other people, and view upcoming events from their account.
For help with subscriptions and Portland’5 online customer accounts, please contact the Portland’5 Box Office at: 800-915-4698 or email their Customer Care Team.
Printed tickets for the 2024/25 season will be mailed out to those who chose that option on Thursday, September 26, 2024, and should arrive in mailboxes within 5 business days. Your tickets will arrive in an envelope like the one pictured below.
Subscribers who received their packets in the mail may have a misprint on their tickets for the Timothy Egan event. The correct date is THURSDAY, January 16, 2025. This misprint does not appear for subscribers who received their tickets electronically. All tickets are still valid for entry at the event.
Your envelope will include all tickets in your subscription. Please read each ticket carefully to ensure you bring the correct ticket to the correct lecture. Tickets will look as pictured below:
You are able to manage your tickets from your online Portland’5 account. For help with your subscription or online account, please contact Portland’5 at: 800-915-4698 or email their Customer Care Team.
Print-at-Home tickets for the 2024/25 season of Portland Arts & Lectures will be emailed to those who chose this option on Monday, September 30, after 10:00 a.m. Please look for an email containing your print-at-home ticket link coming from portland5@paciolan.com, with the subject line “Print at Home Tickets.”
From the email, click on the link to download your PDF document(s). There will be a link to each event ticket in that email. If you purchased multiple subscriptions the number of tickets for each event will be through each link. For example, if you purchased two (2) subscriptions, your one Amy Tan ticket link will contain two (2) Amy Tan tickets.
You are able to manage your tickets from your online Portland’5 account. For help with your subscription or online account, please contact Portland’5 at: 800-915-4698 or email their Customer Care Team.
Mobile tickets for the 2024/25 season of Portland Arts & Lectures will be emailed out to those who chose this option on Monday, September 30 after 10am. Please look for a separate email containing your ticket link coming from portland5@paciolan.com, with the subject line “Your Mobile tickets for your Portland5event have arrived.”
The email will contain one link to download all five event tickets to your phone’s digital wallet. You do not need to download each event five times separately.
To download to your mobile device you must open the ticket email from portland5@paciolan.com or log in to your customer account on the Portland’5 website on the mobile device you want to save your tickets to.
- From your ticket email (coming from portland5@paciolan.com)
- Click on the link to download your tickets (linked text will say PORTLAND ARTS AND LECTURES
- Tap on the button: “Add to Apple Wallet” or “Save to Google Wallet.”
- The image below show the email and then what you will see when you click on the link.
- Click on the link to download your tickets (linked text will say PORTLAND ARTS AND LECTURES
By clicking on this link all five events will download, however only the first lecture of the season will be shown in your Apple or Google wallet (for October 9, 2024: Amy Tan). The next lecture’s ticket will automatically display once the first lecture has passed.
Open your wallet app on your phone and your mobile ticket should be in there! This is an example of what your ticket will look like (only the upcoming event will show; the next lecture ticket will automatically download after the previous event).
The color of your mobile ticket will depend on your subscription level. Patron: purple, Reserved:
Present this ticket on your phone for entry into the event.
You are able to manage your tickets from your online Portland’5 account. For help with your subscription or online account, please contact Portland’5 at: 800-915-4698 or email their Customer Care Team.
Additional information regarding your season tickets
There are some handy features in your Portland’5 online ticket account to help manage your tickets. For example, from your account, you can transfer tickets to other people using their cell phone number or email address.
These features apply to all ticket types and subscription levels.
For help with online customer accounts, please contact the Portland’5 Box Office at: 800-915-4698 or email their Customer Care Team.
How to transfer your tickets
- Have the mobile number or email of the person you wish to transfer tickets to.
- Log in to your online account from any computer or mobile device.
- Under “my tickets” select “transfer”
- Select the events and tickets you want to transfer, then fill in the mobile phone number of the recipient.
- If you would prefer to transfer their ticket via email, there is a “use email instead” link below the other fields.
- You can fill in their name, for easy reference, but this step is optional.
- Tap CONFIRM and your tickets will be sent via text message or e-mail!
You can transfer multiple tickets from multiple events, and transfer to multiple people, all with the same easy process.
Please note, once tickets have been transferred, any previously saved or printed tickets will no longer be valid for entry.
How to accept a transfer
When someone sends a ticket transfer, the recipient will receive a text message (or email) letting them know they have a pending transfer.If the recipient already has their own Portland’5 ticket account, they can accept the transfer and will be will be prompted to log in to retrieve the ticket(s). If they do not have an account, they will be prompted to create one in order to complete the transfer and access the ticket(s).
- Tap on the link from the text message or email
- Tap ACCEPT TRANSFER—note that there is an expiration date of 7 days after the transfer
- Log in to your account
- And you are done! Your new tickets are listed in your Portland’5 account and can be downloaded from there.
- If you don’t accept the tickets, they will revert back to the sending ticket holder.
Please note, once tickets have been transferred, any previously saved or printed tickets will no longer be valid for entry.
FAQs about ticket transfers
When can I transfer a ticket?
Ticket holders can transfer a ticket before the scheduled start of the event. The transfer automatically expires at the event day, at the end of the day.
Can I transfer a ticket more than once?
A ticket can be transferred up to two times and 1 hour before the start of the event. Once it is transferred it will be in the new user’s account and they will have the ability to transfer it if needed. A transfer can be canceled prior to it being completed and accepted by the recipient.
Can I cancel a ticket transfer?
Yes, if the transfer has not yet been accepted by the recipient. You can do this when you are logged into your Portland’5 account under pending transfers.
Is there a cost to transfer tickets?
There is no fee to transfer tickets (or receive) tickets from your Portland’5 account.
Can I show the confirmation text or email of the transferred ticket to get in to an event?
No. The confirmation text message or email does NOT act as a ticket. You will need to access an actual mobile ticket by clicking on the link in the text message or email you receive and then log in to your Portland’5 account, or if you do not have an account you will need to create one.
Thank you to our season sponsors
A to Z Wineworks, Angeli Law Group, The Eberwein Family,
Maybelle Clark Macdonald Fund, and ZGF Architects
